Terms & Conditions

F5 HEATING AND COOLING LLC is a residential heating and cooling company serving Gibson City, Onarga, Gilman, Watseka, and East-Central Illinois. We provide heating and air conditioning installation, repair, and maintenance, furnace repair, and custom sheet metal ductwork.

Program name. F5 Heating and Cooling SMS Program.

Program description. When you opt in, F5 Heating and Cooling may send you text messages about your service requests. These include appointment confirmations and reminders, technician arrival updates, estimate and quote follow-ups, invoice and payment reminders, service follow-ups, and replies to your questions. If you separately opt in to marketing messages, we may also send seasonal maintenance reminders, promotions, and special offers.

How you opt in. You can opt in by checking the SMS consent box on a form on our Website or in our website chat. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies based on your interactions with us, such as the number of appointments or service requests you have.

Message and data rates. Message and data rates may apply. Contact your wireless provider for details about your plan.

How to opt out. You can cancel the SMS program at any time. Reply STOP to any message from us. You will receive one final message confirming that you have been unsubscribed, and you will receive no further text messages unless you opt in again. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. To rejoin, reply START or opt in again on our Website.

How to get help. Reply HELP to any message for assistance, or contact us at (217) 379-7162 or austin@f5hvac.com.

Carrier disclaimer. Wireless carriers are not liable for delayed or undelivered messages.

Eligibility. You must be at least 18 years old and the account holder or an authorized user of the mobile number you provide.

Privacy. We do not sell or share your mobile number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. If you have any questions regarding privacy, please read our Privacy Policy: f5hvac.com/privacy-policy.

Payment is due upon completion of work unless otherwise agreed in writing. Online payments are handled by third-party payment processors and are subject to their terms. We do not store full credit or debit card numbers.

New equipment is covered by the manufacturer's warranty, subject to the manufacturer's terms and any registration requirements. Any workmanship warranty we offer will be stated in your written estimate or invoice. Except as stated in writing, the Website and its content are provided "as is" without warranties of any kind.

The information on the Website is for general purposes only and is not a diagnosis of your specific heating or cooling system. You agree not to submit false information, interfere with the Website's operation, attempt unauthorized access, or copy or scrape Website content.

All Website content, including text, logos, graphics, and images, belongs to F5 Heating and Cooling or its licensors. You may not use it without our written permission.

The Website may link to third-party websites, such as manufacturers, review sites, or payment processors. We are not responsible for the content, policies, or practices of those websites.

To the fullest extent permitted by law, F5 Heating and Cooling is not liable for any indirect, incidental, or consequential damages arising from your use of the Website or our messaging program. Nothing in these Terms limits any liability that cannot be limited under Illinois law.

These Terms are governed by the laws of the State of Illinois. Any dispute will be handled in the state or federal courts located in Illinois.

We may update these Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date above will change. Continued use of the Website or our messaging program means you accept the updated Terms.