Privacy Policy
F5 Heating and Cooling: Privacy Policy
Last updated: October 1, 2026
F5 HEATING AND COOLING LLC, doing business as F5 Heating and Cooling ("F5 Heating and Cooling," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through f5hvac.com, our forms, website chat, phone calls, and text messages, how we use it, and the choices you have.
1.Information We Collect
Information you give us:
- Your name, phone number, email address, and service address
- Details about your heating or cooling system and the service you need
- Messages you send us through forms, chat, text, phone, or email
- Photos of your equipment, if you choose to send them
- Payment details when you pay an invoice, which are handled by third-party payment processors (we do not store full card numbers)
Information collected automatically:
- Your IP address, browser and device type, pages you visit, the website that referred you, and time spent on the Website, collected through cookies and similar technologies
2.How We Use Your Information
- Respond to your questions and provide estimates
- Schedule, confirm, and remind you of appointments
- Perform service and follow up after your appointment
- Send invoices and process payments
- Send text messages you have consented to receive
- Send maintenance reminders and promotions, only if you have opted in to marketing messages
- Improve our Website and services
- Comply with legal obligations and protect our rights
3.How We Share Information
We do not sell or rent your personal information. We share information only in these limited cases:
- Service providers. Companies that help us run our business, such as our scheduling, customer communication, payment processing, and website hosting platforms. They may use your information only to provide services to us. Information sharing with subcontractors in support services, such as customer service, is permitted.
- Manufacturers and suppliers. When needed to register an equipment warranty or order parts for your job.
- Legal requirements. When required by law, court order, or subpoena, or to protect the rights, property, or safety of our customers, our business, or others.
- Business transfers. If our business is sold or merged, your information may transfer to the new owner under this Privacy Policy.
4.Text Messaging (SMS) Privacy
When you opt in to our SMS program, we collect your mobile phone number and a record of your consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing described in Section 3 excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out at any time by replying STOP to any message. Reply HELP for help. Message frequency varies. Message and data rates may apply. For full program details, see our Terms & Conditions: f5hvac.com/terms-and-conditions.
5.Cookies and Analytics
We use cookies and similar tools to make the Website work, remember your preferences, and understand how visitors use the Website. You can block or delete cookies in your browser settings, but some parts of the Website may not work properly. We do not currently respond to "Do Not Track" browser signals.
6.Data Retention
We keep your information as long as needed to provide service, keep a service history for your equipment, and meet legal, tax, and accounting requirements. When we no longer need it, we delete it or make it anonymous.
7.Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8.Your Choices
- Text messages: Reply STOP to any message to opt out.
- Marketing emails: Use the unsubscribe link in any marketing email.
- Access, correction, or deletion: Contact us to request a copy of your information, correct it, or delete it. We will respond within a reasonable time. We may keep information we are required to keep by law.
9.Children's Privacy
Our Website and services are not directed to children under 13, and we do not knowingly collect their personal information. Our SMS program is only for people 18 and older. If you believe a child has given us information, contact us and we will delete it.
10.Third-Party Websites
The Website may link to other websites. We are not responsible for their privacy practices, so please review their privacy policies.
11.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will change.
12.Contact Us
F5 HEATING AND COOLING LLC (dba F5 Heating and Cooling)
981 N 1200 E Rd, Melvin, IL 60952
Phone: (217) 379-7162
Email: austin@f5hvac.com
Website: f5hvac.com